REVIEWS
OUR EXTREMELY HAPPY CUSTOMERS
Tonia Porter
“These guys were great! They worked hard and fast. They were courteous and careful with our property. They went out of their way to make sure we were happy. Would recommend for sure!”
Our customers love our service and attention to safety and detail.
Why not request a quote now and let us work with you on your next move.
Amberlee Welch
“I had 2 guys come unpack a full uhaul. They were GREAT!!! They arrived on time, got right to work and were wonderful about being caution and putting boxes and items where we asked. I would definitely recommend them for your moving needs!! Thank you!!!”
Ashley Hurley
“Extremely professional, worked very hard to get the job done well and fast, made sure to take good care of my things. Best movers I have had. Would recommend to anyone moving in Nashville.”
Aaron Hutchinson
“I’m really happy with their service. They showed up a little early, which I appreciate, were respectful and did a great job. Definitely recommend.”
ALL REVIEWS
From Around The Web
First of all, Chelsea Pate, who left a glowing review for Austin, Corey, & CJ, shares a last name with Tri-Star Moving Manager Austin Pate. Is Tri-Star using inauthentic reviews to falsely inflate their rating? Notice the specific names her review mentions. Related to my nightmarish experience with Tri-Star? You be the judge.Hands down the most unethical & unprofessional moving company I've ever encountered. This was the 11th time I've ever hired movers & the worst experience by far. Call Black Tie Moving or literally anyone else. If you've already had the misfortune of having used Tri-Star, bank disputes, BBB complaints, & class action lawsuits can be helpful when dealing with the likes of these people.Tri-Star gave me a vastly inaccurate estimate despite having all of the information they needed in order to provide an accurate one. The subject lines of the emails their consultant, MaryEmily, sent regarding this were, "Gaining an Accurate Estimate," which Tri-Star failed miserably to do then left me holding the bag for their many shortcomings. As a result of the inaccurate estimate, I was charged hundreds of dollars more- approximately 65% more time- than I should have been per their estimate.When the movers, CJ & Corey, finished loading the truck, they announced that they would be taking a lunch break before proceeding to the unload destination. This was certainly a first; I had never had a moving team leave for some unknown lunch location with a truck full of my property & me nowhere around. Beyond inappropriate as a business practice. Tri-Star had preemptively added a $100 surcharge for a piece of fitness equipment the crew members ultimately did not move; CJ assured me that the charge would be removed before I paid & that I also would not be billed during their break.When the movers arrived at the unload destination an hour later, one or both of them smelled strongly of marijuana; a friend & I both noticed the odor as soon as they got out of the truck. They worked extremely slowly during the unload process, with 10- to 15-minute gaps between trips into the home. For no reason whatsoever, they removed the protective moving blankets from a cream colored suede sofa before bringing it into the home. It was a tight fit to get it through the door, which was the entire point of taking time I paid for to wrap it to begin with, & they positioned themselves in such a way that one of them was outside the door pushing on it while the other was inside pulling on it to get it inside. As a result, the sofa was pressed hard & dragged against the door frame & a hinge, resulting in a large black grease smear & white paint transfer onto it; the sofa was destroyed.Only after the movers left was I sent an invoice via email showing that I had in fact been charged not only the $100 surcharge for the fitness equipment they didn't move but also $87.50 for their lunch break. Other reviewers have also complained about being charged during the movers' lunch breaks, so it seems likely that Tri-Star commonly tells customers they won't be charged during this time then intentionally charges them for it anyway, knowing that many customers won't review their invoice carefully enough to catch the overcharge.Highlights from my correspondence with Tri-Star Moving manager Austin Pate:1. It's acceptable for movers to spend time vaping while a customer is being charged $165/hour. Austin can tell from camera footage whether a vape holds nicotine or marijuana.2. Heat & "working days straight" are acceptable reasons to make a "dumb decision" & "careless mistakes". They "probably" won't let it happen again.3. He considers walking away with only a destroyed sofa "a pretty good move".Stay tuned for my upcoming TikTok series where I'll tell my full Tri-Star dumpster fire story in all its ugly glory.Edited to add: Chelsea “Pete’s” last name was changed from Pate to Pete after I posted my review. I have a screenshot of it as Chelsea Pate on her review. You can absolutely change the name on a Google profile, but we all already know that.
Very professional movers, both Austin and Landon did any amazing job with our move within Nashville! Highly recommend them.
Kee and Jason were great! Their attention to detail, timely execution, and friendly demeanor made my move smooth and hassle-free. Trustworthy and efficient, I couldn't have asked for a better experience. Highly recommended for anyone in need of top-notch movers!
Rob and Austin H were awesome. Very satisfied with all the help! They made moving look and seem so easy! ?????? very professional, friendly, polite, and honestly made the whole process fun!
We had a great move today with Zach N. and Grant W. They were professional, kind, and handled all of our things with care. Best of all, nothing is broken or dinged!! We would definitely use these guys again!
Austin, Cory, and CJ were amazing. Very professional and worked very fast.They also provide equipment to safe proof the doors, floors, walls, and railing.I would recommend Tri-Star to anyone moving into in the Nashville area or moving around the Nashville area!
Great communication and arrived right on time! The guys were friendly, helpful, and professional; they also took great care in making sure our floors, doors, and items were protected during the moving process. Highly recommend!
Preston and Cee from Tri-Star Moving were the best movers I have ever worked with. They took time to pad and protect both the homes and the items being moved between them. They were very courteous and professional and made sure that everything was placed where we wanted it. I would definitely use them again and recommend them to anyone needing movers.
