First of all, Chelsea Pate, who left a glowing review for Austin, Corey, & CJ, shares a last name with Tri-Star Moving Manager Austin Pate. Is Tri-Star using inauthentic reviews to falsely inflate their rating? Notice the specific names her review mentions. Related to my nightmarish experience with Tri-Star? You be the judge.Hands down the most unethical & unprofessional moving company I've ever encountered. This was the 11th time I've ever hired movers & the worst experience by far. Call Black Tie Moving or literally anyone else. If you've already had the misfortune of having used Tri-Star, bank disputes, BBB complaints, & class action lawsuits can be helpful when dealing with the likes of these people.Tri-Star gave me a vastly inaccurate estimate despite having all of the information they needed in order to provide an accurate one. The subject lines of the emails their consultant, MaryEmily, sent regarding this were, "Gaining an Accurate Estimate," which Tri-Star failed miserably to do then left me holding the bag for their many shortcomings. As a result of the inaccurate estimate, I was charged hundreds of dollars more- approximately 65% more time- than I should have been per their estimate.When the movers, CJ & Corey, finished loading the truck, they announced that they would be taking a lunch break before proceeding to the unload destination. This was certainly a first; I had never had a moving team leave for some unknown lunch location with a truck full of my property & me nowhere around. Beyond inappropriate as a business practice. Tri-Star had preemptively added a $100 surcharge for a piece of fitness equipment the crew members ultimately did not move; CJ assured me that the charge would be removed before I paid & that I also would not be billed during their break.When the movers arrived at the unload destination an hour later, one or both of them smelled strongly of marijuana; a friend & I both noticed the odor as soon as they got out of the truck. They worked extremely slowly during the unload process, with 10- to 15-minute gaps between trips into the home. For no reason whatsoever, they removed the protective moving blankets from a cream colored suede sofa before bringing it into the home. It was a tight fit to get it through the door, which was the entire point of taking time I paid for to wrap it to begin with, & they positioned themselves in such a way that one of them was outside the door pushing on it while the other was inside pulling on it to get it inside. As a result, the sofa was pressed hard & dragged against the door frame & a hinge, resulting in a large black grease smear & white paint transfer onto it; the sofa was destroyed.Only after the movers left was I sent an invoice via email showing that I had in fact been charged not only the $100 surcharge for the fitness equipment they didn't move but also $87.50 for their lunch break. Other reviewers have also complained about being charged during the movers' lunch breaks, so it seems likely that Tri-Star commonly tells customers they won't be charged during this time then intentionally charges them for it anyway, knowing that many customers won't review their invoice carefully enough to catch the overcharge.Highlights from my correspondence with Tri-Star Moving manager Austin Pate:1. It's acceptable for movers to spend time vaping while a customer is being charged $165/hour. Austin can tell from camera footage whether a vape holds nicotine or marijuana.2. Heat & "working days straight" are acceptable reasons to make a "dumb decision" & "careless mistakes". They "probably" won't let it happen again.3. He considers walking away with only a destroyed sofa "a pretty good move".Stay tuned for my upcoming TikTok series where I'll tell my full Tri-Star dumpster fire story in all its ugly glory.Edited to add: Chelsea “Pete’s” last name was changed from Pate to Pete after I posted my review. I have a screenshot of it as Chelsea Pate on her review. You can absolutely change the name on a Google profile, but we all already know that.